Frequently Asked Questions

How do I use the Renewal Device?

Apply your favorite serum or moisturizer, then glide the device along clean skin for 5–10 minutes daily. Choose from three light modes depending on how your skin feels that day.

Can I use the Device and Serum together?

Yes — they're designed as a pairing. Apply the serum first, then use the device to help it glide smoothly and support absorption.

How often should I use the Jade Roller?

Twice daily, morning and evening, after cleansing. For extra cooling, store it in your fridge between uses.

What's your shipping time?

Orders ship from within the United States, typically arriving within 4–7 business days.

What's your return policy?

We offer a 15-day return window on all products. If something isn't right, reach out and we'll make it right.

Is this device safe for all skin types?

The device uses gentle light therapy and vibration massage. As with any new skincare product, we recommend a patch test first, and consulting a dermatologist if you have specific skin concerns or conditions.

Do your products contain fragrance?

No — our formulas are designed to be fragrance-free, ideal for those with sensitive or reactive skin.