Refund policy
Return & Refund Policy
At Second Bloom, we want every order to arrive in great condition. Please review our return eligibility below before requesting a return.
Return Eligibility
Returns and refunds are only available for packages that are lost in transit or arrive damaged, and only while the parcel remains unopened. We are not able to offer returns or refunds for opened, used, or change-of-mind purchases.
Lost packages
If your package is lost in transit, contact us at care@secondbloomskin.com with your order number within 30 days of the estimated delivery date, and we'll arrange a replacement or refund.
Damaged packages
If your package arrives damaged, please do not open it. Contact us at care@secondbloomskin.com within 7 days of delivery with a photo of the damaged, unopened parcel, and we'll arrange a replacement or refund at no additional cost to you.
How to start a return
Contact us at care@secondbloomskin.com with your order number and photos as applicable. We'll respond with instructions.
Refunds
Once we receive and inspect your returned item (or confirm a lost shipment), we'll notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-returnable items
- Any package that has been opened
- Items that are used or not in original condition
- Gift cards (if applicable)
Late or missing refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at care@secondbloomskin.com.
Questions?
Reach out anytime at care@secondbloomskin.com.