Refund policy
Return & Refund Policy
At Second Bloom, we want you to feel confident in every purchase. If you're not satisfied, we're here to help.
Returns
You have 15 days from the date you receive your order to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
How to start a return
Contact us at [INSERT EMAIL HERE] with your order number and the reason for your return. We'll respond with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-returnable items
- Items returned used, damaged, or without original packaging
- Gift cards (if applicable)
Damaged or defective items
If your item arrives damaged or defective, contact us at [INSERT EMAIL HERE] within 7 days of delivery with a photo of the issue, and we'll arrange a replacement or refund at no additional cost to you.
Late or missing refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at [INSERT EMAIL HERE].
Questions?
Reach out anytime at [INSERT EMAIL HERE].